alorica

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Customer Experience
Digital-first CX, Client-centric Results 
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What We Do

Revolutionizing Client-Customer Interactions 
Elevate your CX with strategic consultative expertise, cutting-edge technology, and global talent, driving outcomes across care, tech support, and revenue generation. 

Holistic CX Expertise  

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Comprehensive Tech-First CX Expertise

With 25 years of experience, Alorica’s refined playbook and tech expertise ensure seamless, scalable solutions that integrate efficiently optimizing multi-partner models

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Award-winning Tech-enabled Excellence 

Alorica IQ, our in-house digital foundry, optimizes interactions with AI-powered solutions, enhancing efficiency in support operations while maintaining exceptional customer satisfaction. 

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Strategic Revenue-driving Partnerships 

We actively contribute to your growth, leveraging data-driven insights and tailored strategies to boost customer acquisition, retention, and lifetime value. 

Transformative Enterprise Solutions Elevating Global Business Performance 

Alorica's innovative approach integrates cutting-edge technology with human expertise, leveraging a global talent pool, driving exceptional client outcomes and unparalleled growth across diverse industries. 
Global customer care team of 48,000+ delivers industry-leading performance across all verticals, with award-winning recruitment and exceptional employee experiences. 
Expansive back-office solutions spanning order management to content handling; automating processes, boosting efficiency, and ensuring compliance, processing 1B+ transactions annually. 
Our 5,700+ global experts deliver comprehensive solutions, including efficient hardware/software assistance across multiple channels, from initial setup to advanced corporate help desk services. 
From lead generation to direct response, we offer comprehensive solutions for customer acquisition, retention, upselling, and more, driving revenue for the world’s biggest brands.
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Elevate Your CX, Amplify Results at Scale Across All Industries 

Our expertise in operational expansion, tech innovation, and revenue optimization ensures exceptional outcomes, fostering growth and improving satisfaction with tailored customer care strategies. 
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Scaling CX in Travel & Hospitality 

When a leading logistics platform needed rapid expansion, they enlisted Alorica for expert customer care solutions. We efficiently scaled operations across five sites in two years, added multilingual support, and achieved over 1200% headcount growth. Our focus on talent attraction, training, and retention ensured top-notch performance and enhanced customer satisfaction. 

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Tech Support Excellence in Technology 

Alorica revolutionized IoT tech support for a leading consumer electronics brand, outperforming the incumbent from Day One. Our innovative approach, combining advanced analytics, focused educational tools, and cutting-edge workspace design, led to superior First Call Resolution rates and earned us the BPO of the Year award from CCW. 

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Multi-industry Rev Gen Performance 

Alorica's revenue generation prowess delivers quantifiable outcomes across multiple industries. We've driven $38M growth for pharmacy services, achieved 140% of sales goals for utilities, increased retention by 58% in telecommunications, and boosted financial services close rates by 18 points, consistently outperforming competitors. 

When a leading logistics platform needed rapid expansion, they enlisted Alorica for expert customer care solutions. We efficiently scaled operations across five sites in two years, added multilingual support, and achieved over 1200% headcount growth. Our focus on talent attraction, training, and retention ensured top-notch performance and enhanced customer satisfaction. 

Alorica revolutionized IoT tech support for a leading consumer electronics brand, outperforming the incumbent from Day One. Our innovative approach, combining advanced analytics, focused educational tools, and cutting-edge workspace design, led to superior First Call Resolution rates and earned us the BPO of the Year award from CCW. 

Alorica's revenue generation prowess delivers quantifiable outcomes across multiple industries. We've driven $38M growth for pharmacy services, achieved 140% of sales goals for utilities, increased retention by 58% in telecommunications, and boosted financial services close rates by 18 points, consistently outperforming competitors. 

Results You Can Measure 

2,000+

FTE ramp with less than 2% attrition, across 3 countries and 17 languages 

375%

headcount increase in 90 days to support online ordering and delivery platform

45%

retention conversion rate increase by executing an optimal contact program

$38M

revenue growth by merging predictive analytics with client’s outreach campaign system

25%

increase in subscription sales results with contact modeling, lead scoring, and outreach analytics

20%+

increase in CSAT scores and accelerated ramp in just two months by adding work offshore in the Philippines

20%

additional staffing at a moment’s notice using a gig workforce to augment a FinTech’s seasonal demands

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Ready to Get Started?

Want to drive measurable results and long-term growth? Partner with Alorica to elevate your CX with tailored solutions across customer care, tech support, and revenue generation! 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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