Digital Transformation Company Partnerships

Our Tech Portfolio

Leverage Alorica’s multifaceted technology portfolio–platform companies, partners, and venture-led technologies–to deliver digitally engineered future-forward solutions

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What We Do

Powering Transformation Through Technology

We leverage evolving ecosystems, invest in pioneering technologies, and form strategic partnerships to deliver future-focused solutions that drive digital transformation, streamline operations, and enhance customer experiences for our clients.

Alorica ReVoLT, a first-of-its-kind multilingual CX solution, received AI Breakthrough's 2024 Best AI-based Solution for Customer Services Award. AI Breakthrough is a leading global market intelligence organization.
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The Alorica Difference

Custom-Fit Solutions

Accelerate your digital-first mindset with tailored, bleeding-edge technology that seamlessly integrates into your infrastructure, driving disruptive benefits and maximizing business value

Deep Ecosystem Expertise

Our seasoned professionals combine technical prowess and strategic insights to drive innovation, solve complex challenges, and deliver measurable outcomes

Frictionless Deployment

Our platform-agnostic approach enables rapid integration and optimization of new technologies, ensuring smooth operations, faster time to value, and sustainable growth

Early Access to Bleeding-Edge Tech

Alorica and our Founder & Executive Chairman Andy Lee’s involvement investment in pioneering technology means our clients have early access to technology before it’s even available in the market.

Multifaceted Technology Portfolio

Alorica’s strategic investments in innovative technology and partnerships, managed service expertise, and client-centric approach position us as industry change leaders, driving future-focused solutions that transform operations and elevate customer experiences

Technology-Driven Agility and Scalability

Optimize and scale your business with our extensive network of partners and flexible solutions

Pioneers and Venture-Led Technology

Leverage bleeding-edge, first-to-market tech to create value through client use cases and exclusive investments

Unleash AI innovation through the entire customer journey, revolutionize interactions and employee engagement while delivering disruptive benefits and competitive differentiation
Partner and invest with pioneering ventures to unlock exclusive access to the latest technology, creating new growth pipelines and use cases

Platform Companies

Leverage best-in-class platforms combined with managed services expertise to unlock low-risk, cost-efficient access to next-gen technologies.

Utilize best-in-class platforms with integrated API frameworks and cloud-native scalability, combined with expert managed services to ensure optimized operations, cost efficiency, and seamless omnichannel customer experiences
Tap into negotiated license pricing, leveraging Alorica’s MBE status and marketplace partnerships for cost-efficient access to emerging technologies
Seamlessly scale your business while reducing infrastructure costs through cloud and flexible API architecture for rapid integration and agile delivery

Partners

Accelerate growth with emerging to mature tech and platform-specific vertical integration

Augment tech capabilities through collaboration with proven growth companies and access to best-of-breed, vertical system integrators

Unlock pipeline development and go-to-market initiatives across emerging and mature tech solutions, driving continuous innovation

Alorica’s embedded ecosystem connects partners in automation, AI, and customer interactions, ensuring transformative outcomes and optimized CX

Gain competitive advantage through partnerships with trusted security and compliance leaders, safeguarding operations and meeting the highest industry standards

Industry-Specific Solutions Powered by Alorica’s Expertise and Multifaceted Technology Portfolio

Leverage Alorica’s vertical expertise, expert solutionists, and technology portfolio to solve unique industry challenges and drive meaningful business outcomes

Retail

Leverage advanced business intelligence and predictive analytics to optimize customer interactions, streamline omnichannel operations and drive seamless, personalized retail experiences.

To increase speed-to-proficiency for new agents by up to 30%, we used a proprietary AI-powered chatbot.

Healthcare

Securely manage patient data and streamline communication with automated, compliant solutions that enhance care delivery and reduce administrative workloads.

To help a leading healthcare company reduce headcount by 35% while significantly reducing errors caused by a legacy, manual process, we automated their data capture process.

Repositioning Tech Portfolio Banking Financial

Banking & Financial Services

Enhance loan servicing and compliance management, leveraging automation and AI-powered analytics to streamline operations, reduce costs and improve risk management across your lending portfolio.

We used proactive analytics to reduce manual audit time for a leading global financial services firm by 34K hours in just four-month using proactive analytics.

Results You Can Measure

15%

Voice call containment through enhanced self-service channel

18%

Containment by implementing automation tools and intelligent routing

11%

Improvement in customer retention by optimizing interactions through advanced analytics and AI-driven personalization

30%

Faster implementation of new technologies with reduced operational complexity and seamless integration across platforms

20%

Increase in FCR by deploying connected partner solutions that streamline customer interactions and resolutions

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