Latest from Alorica
Press Release
Customer Experience (CX) Fails of 2024
Discover the top CX failures of 2024, including nonstrategic AI, missing multilingual support, and outdated legacy practices. Alorica urges brands to embrace conversational AI, personalization,...
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News
Young Americans Choose Welding Over Office Work as the Job That Will Pay Them in the Age of AI
Reposted from
Nikkei
Business
.
Authored by Reporter Hiromi Sato
It is humans who relieve anger
"How can I help you today?" the operator says in English, and a fluent Japanese...
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News
_thumbnail.jpg?sfvrsn=eb30f37b_1 "ALOR-25-121 Social Graphic - CIO World (Harry Folloder)_Thumbnail")
Harry Folloder: Navigating Digital Transformation with Communication and Empathy
Reposted from
CIO World
Harry Folloder’s professional pathway is anything but ordinary, filled with unexpected twists, challenges, and moments of realization. As a young professional,...
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News
Lingo Leaderboard: Pharma Marketing’s Biggest Buzzwords for 2025
Reposted from
Medical Marketing + Media
Authored by Reporter Heerea Rikhraj
See the buzzwords set to dominate discourse in the coming year.
Terms involving patient engagement, access to...
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News
Robo-Advisors Replacing Humans: Will it Ever Come to That?
Reposted from
The Fintech Times
.
Financial advice can be a sensitive topic – those giving it don’t want to mislead customers, while customers are wary about the level of trust they...
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News
What is Contact Center as a Service (CCaaS)?
Reposted from
CMSWIRE
|
Authored by Reporter Scott Clark
L
earn why CCaaS is essential for modern businesses seeking efficient, scalable customer support.
The Gist
Cloud...
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Press Release
Next-Gen AI Solution Alorica ReVoLT Wins Stevie® for Technology Breakthrough of the Year
First-to-market technology is recognized as industry disruptor for its real-time, AI-powered language capabilities that deliver more personalized and localized customer experiences
IRVINE,...
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Press Release
Alorica Wins BPO Partner of the Year at CallMiner’s LISTEN 2024 Awards for their Digital-First Approach to Transforming the Customer Experience
CallMiner recognizes Alorica as the leading partner to deliver next-gen CX for their use of predictive analytics, automation and conversational intelligence
IRVINE, Calif., November 4, 2024
—
Alorica...
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Press Release
Alorica Achieves Early Wins with the Most Advanced AI Solutions in the Market through Google Cloud Collaboration
Leveraging Google Cloud’s leading technologies, Alorica’s AI tools deliver significant results—increased engagement, productivity and quality interactions
IRVINE, Calif., October...
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