Latest from Alorica
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Sundar Hariharan on Gen AI and Digital Strategy
Sundar Hariharan, Head of Client Delivery at Alorica IQ, describes the transformative power of generative AI in the realm of customer experience.
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The Importance of Workplace Well-being Within a Company vs. Burnout
Investing in workplace wellbeing is transforming companies like Alorica, fostering a healthy and productive work environment.
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AI May Not Steal Many Jobs After All. It May Just Make Workers More Efficient.
Imagine a customer-service center that speaks your language, no matter what it is.
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Businesses embrace virtual assistants, but lack of strategy and employee buy-in hinder success
The pandemic and ongoing digital transformation efforts have driven more businesses to adopt intelligent virtual assistants to ease the pressure on customer service and support.
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Alorica’s Evolution from Services to Digital-First Play
Reposted from
NelsonHall
. Authored by Ivan Kotzev | Analyst
In May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior,...
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Scalable, Cost-Effective and Real-Time Multilingual CX: The Key to Elevating Travel Experiences
Reposted from
Hospitality Technology
.
Authored by: Jasmine Walia, Global Market Leader for Hospitality, Travel and Entertainment
Personalization goes beyond knowing a customer’s...
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News
CX Outsourcing: The Trends, Benefits, & Providers
Nowadays, customer experience BPOs offer much more than additional customer service delivery. As core capabilities, they may provide customer and agent experience design, digital innovation,...
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News
A New Era of Multilingual CX is Here
Reposted from
AiThority
Authored by Harry Folloder, Chief Digital Officer
Communicating effectively with customers in their native language is more than a courtesy; it is an obligation for...
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News
CRM in Gaming: Vertical Markets Spotlight
Gamers can be a tough bunch to serve, but their spending power is huge.
PwC expects total global revenue to grow from $227 billion in 2023 to $312 billion by 2027.
The bad news is that many...
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