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Healthcare
Driving digital engagement that improves patient satisfaction, loyalty, and operational efficiency

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What We Solve

Delivering the Tech-enabled Experiences Your Consumers and Members Expect

Today’s digital-savvy health consumers expect personalized service that meets them where they are, allowing easy access information and a clear path to resolution.

Providing an experience that is rooted in customer insight and elevated by technology will deliver the interactions your members demand and is essential to driving loyalty and keeping your bottom line healthy.

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Future-focused Healthcare Solutions
Streamline operational efficiency and reduce administrative burdens with automation, AI, and next-gen technology.
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Customer-centric Delivery 
Deliver the collaboration of care and support your patients or members expect with frictionless communication channels that drive customer satisfaction and STAR rating scores 
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Flexible, Scalable Healthcare Workforce 
An extension of your brand, we seamlessly scale your customer support globally with our industry-trained agents.
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World-class Compliance  
Experienced healthcare leadership and a dedicated Healthcare Compliance Committee enforcing protocols in line with HIPAA, PCI, GLBA, ISO 9000, ISO 27000, SAS 70, HITRUST, and CCPA standards

How We Help

Solutioning for Your Success 

With over 20 years of industry-leading expertise across payers, PBMs, healthcare providers, and MedTech, we deliver patient-centric, digitally driven results
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Payers

Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.

But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently.

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Pharmacy Services

Pharmacy Benefit Managers face increasing pressures—prior authorizations, mail order conversions, compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.

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Providers

Meeting patient expectations while minimizing readmission rates and billing errors is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.

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Life Sciences + MedTech

Stay focused on developing the next generation of medical technologies while we take care of operational support. Our clinical contact center services include 24/7/365 assistance, including onboarding, education, and troubleshooting to ensure improved engagement and patient outcomes.

Healthcare Webpage Graphics_Icon Payer

Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.

But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently.

Healthcare Webpage Graphics_Icon Prescription Benefits Manager

Pharmacy Benefit Managers face increasing pressures—prior authorizations, mail order conversions, compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.

Healthcare Webpage Graphics_Icon Provider

Meeting patient expectations while minimizing readmission rates and billing errors is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.

Healthcare Component 3 - Icon 4

Stay focused on developing the next generation of medical technologies while we take care of operational support. Our clinical contact center services include 24/7/365 assistance, including onboarding, education, and troubleshooting to ensure improved engagement and patient outcomes.

Your Goals. Our Mission.

Your Partner for Digitally-Charged CX
Above and Beyond

Alorica strives to be the best at any challenge presented and to provide above and beyond expectations.

 

Director

Payer

 

Success Oriented 

Creative solutions, flexible minds, and staffers that exhibit their genuine desire to see my program succeed were the norm.

 

CX Leader

Consumer Healthcare Company

 

Innovative

Good leadership with thoughtful innovation ideas tied to our business goals.

 

SVP

Payer

 

Results

Results You Can Measure

#1

Healthcare CX provider according to Black Book Research

12+ years

Average healthcare client tenure 

Winner

BPO Partner of the Year for a Fortune 10 healthcare company

1,000

FTE staffed in less than 3 months  

99.9%

Average prior authorization quality compliance score 

94%

Patient satisfaction rate across Medicare, Medicaid, and commercial providers 

>10pts

Higher NPS than industry standard 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.