Seamless Quality Assurance Improvements for Lasting Client Success: Case Study

When a leading brokerage and investment banking company grew tired of challenges surrounding Quality Assurance (QA) inconsistencies and reporting inadequacies, we stepped in and turned performance around. From customized QA tools, to implementing proprietary frameworks, we managed to exceed the client’s goals from week one!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.