Increasing First Call Resolution with Deep Analytics + Customized Solutions

When one of the largest domestic airlines needed help providing premium support to their loyal customers, Alorica took flight with a customized CRM solution that decreased abandoned calls by 82% and reduced email response times by 67%. Now, their support is flying high—and we’re helping handle many of their CX issues, including ticketing and baggage support! Download the case study to learn more.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.