The Importance of Workplace Well-being Within a Company vs. Burnout

Translated and reposted from Yahoo!Finanzas. By Jonathan Pérez -  Fast Company México

Read the original article in Spanish here.

In a context where 75% of workers in Mexico report suffering from burnout, the need to focus on workplace well-being has evolved from an option to a strategic priority. Companies like Alorica are seeking ways to achieve that elusive balance between well-being and performance that can propel long-term success.

Integrating Well-being into the Corporate Strategy

Technology companies specializing in customer experience are discovering that employee well-being is essential for improving productivity and talent retention. Noemi Cortez, Senior Director of Customer Experience at Alorica, underscores the importance of this investment, noting positive changes not only in productivity but also in the overall work environment. "The best thing we can do for our employees is prioritize their well-being and mental health," said Cortez. "Our in-person and virtual resources, such as access to mental and physical health resources, are not only appreciated by our employees, but we have seen the positive impact they have on their productivity." The evolution of the concept of Employee Experience (EX) is reshaping the corporate perception of the link between employee and organization. This modern approach emphasizes that a positive work environment is crucial to achieving and exceeding financial goals. Companies that invest in the well-being of their employees are statistically twice as likely to exceed their financial goals. "Personally, I have witnessed how this approach has transformed lives, including my own. With the right support, I was able to rise from a telephone agent in Panama to a Director in Mexico," said the executive.

Fostering a Culture of Inclusion and Responsibility

Alorica has adopted a comprehensive strategy that includes the TIDE program, focused on diversity, equity, and inclusion. This program not only strengthens the company's internal culture but also facilitates the active participation of employees in community and social projects, in collaboration with non-profit organizations. This approach not only improves employee satisfaction but also broadens their commitment and loyalty to the company. Additionally, Alorica has made significant improvements to its facilities to adapt to contemporary demands. Offering services from transportation and dining areas to rest areas and medical support, the company has created an environment where every employee feels valued and respected. These initiatives are vital for maintaining a motivated and committed workforce.